Archive for the ‘Business Ethics’ Category

The Small Business Side Effects of Unethical Behavior

Saturday, November 26th, 2011

At the core of a business organization should be a focus of maintaining ethical behaviors, which are the moral principles and values that individuals or organizations live and stand by. Your small business can be ethical by doing what society defines as what is just and fair. These acts include philanthropic, ethical, legal, and economic responsibilities that should align with an organization’s practices. Companies should also engage in corporate social responsibility that demonstrates involvement and care for the community.

Bayer Corporation, which produces Yaz birth control, faced serious ethical issues. They allegedly engaged in false advertising where they stated that their birth control pills has a broad range of uses and that potentially serious side effects have been minimized. Both of these allegations were found to be false by the Food and Drug Administration (FDA). Because of this, Bayer had to spend an additional $20 million to fix their advertisements and be approved by the FDA before running them.

Here are some tips that your small business can follow:

  • Don’t promise something you can’t deliver
  • Ethical behavior starts at the top level of management…lead by example
  • Establish a written code of ethics that can be followed

Unethical behavior can tarnish a company’s image and reputation. If a company is unethical, they may have to spend additional money to increase their reputation to an acceptable level.

Comments?

Note: The preceding post was written and researched by students in my Honors Marketing 351, Fall 2011 class, from the Mihaylo College of Business and Economics, Cal State Fullerton University, Fullerton California.  Many thanks to their time, talent, and contributions to both their career and this marketing blog.  Go Titans!

 

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Michael Novak Speaks: “Corporate Greed” Is Not The Problem

Wednesday, October 5th, 2011

From a marketing and communications perspective, terms and what they mean are important.  From the Occupy Wall Street protestors we are hearing about “corporate greed,” whatever that means.  Michael Novak sums up the issue well.  Below is a section from his book, Business As A Calling: Work And The Examined Life.  The following addresses the thinking of the “Occupy Wallstreet” crouds:

“At the beginning of the nineteenth century–the intellectuals of the world have marched against free markets under the banner of equality.  Thus, those who make money, especially if they make lots of it, were thought to be by definition part of the problem, rather than the beginning of the solution.  Intellectuals have rejoiced ever since in defining the business class as their number one class enemy, the epitome and cause of social evil.

This was a profound and serious intellectual error, and the world has been suffering its ill effects ever since.  Moreover, the only motive many intellectuals and clergy can conceive of for people in industry and commerce is greed.  How often in a day do you read about “greed” or hear about it on television?  Yet making a living, even making a very good living, even creating a lot of new wealth (also for oneself), is not necessarily a sign of greed.

It is not wrong to want to be rich.  It may be foolish–the rich are not notably happier than the nonrich–but it is not wrong.  Getting anything you wish any time you wish is often deadly to happiness–and also to achievement.  Most of those in business who become rich try to live as though they were not, at least in two senses: they keep working hard, and they seek out new challenges.

A common sentiment expressed by artists and intellectuals, among others, is that it is unfair that some people are rich, while others aren’t.  This is an odd view of the world–a fantasy–since there has never been a society that is “fair” by that standard, and it is hard to imagine how there could be.  Notwithstanding that, some intellectuals take the proposition “all men are created equal” as an argument against wealth.  This is a European conception.  It misses the American idea that by dint of imagination and sheer luck, individuals will begin with their native endowments and apply them unequally.

The American emphasis on equal opportunity assumes that not all will use these opportunities equally; and thus this principle further implies inequality in efforts and outcomes…”Created equal” means that nothing in one’s class status at birth prevents one from seizing opportunity.  It does not mean that everyone begins with the same family inheritance at birth or that what we have achieved during our lifetime must be limited to what we began with at birth.

If the huge numbers of the poor in the world are ever to lift themselves out of poverty, they need those with ideas and capital to invest in creating the industries, jobs, and wealth that will give the poor a base to build on.  Opportunities and jobs are more valuable to them than handouts from a government that treats them like serfs.”

Michael Novak, Business As A Calling: Work And The Examined Life, (New York, The Free Press, 1996), pp. 55-57.

Comments are welcome…

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Rapture Marketing: C.S. Lewis On The End of The World

Saturday, May 21st, 2011

May 21st was THE DAY.  At least, that’s what another “prophet” has told us. I am typing and still here, so be patient. It may be worth a good read on your part.  However, read quickly, just in case.

Those who claim omniscience in business, economics, and theological matters concern me. The more I know, the more I realize just how much I don’t know. Thus, the best approach is to error on the side of wisdom, common sense, and logic.

I’m a BIG C.S. Lewis fan. His writings have had a profound impact on my life and faith. His mind is a steel machine that few could debate and win. Allow me to quote him on his essay, entitled, “Predictions of the Second Coming.”

“Many people find it difficult to believe in this great event without trying to guess its date, or even without accepting as a certainty the date that any quack or hysteric offers them.  To write a history of all these exploded predictions would need a book, and a sad, sordid, tragi-comical book it would be…Clearly no one wishes to say anything that will awaken such mass hysteria.  We must never speak to simple, excitable people about ‘the Day’ without emphasizing again and again the utter impossibility of prediction.  We must try to show them that impossibility is an essential part of the doctrine.  If you do not believe Our Lords’s words, why do you believe in His return at all?  And if you do believe them must you not put away from, utterly and forever, any hope of dating that return?  His teaching on the subject quite clearly consisted of three propositions: (1) That He will certainly return; (2) That we cannot possible find out when; (3) And that therefore we must always be ready for Him.”

So in both eschatology and economics, beware of “recovery” and doom.  Balance.  Common sense.  Patience.  Reality.  Make your action-oriented marketing work today.  Sufficient unto the day is the marketing thereof.

And, if you can write copy as clear as Lewis, you are well ahead of the game.  Note his style.  Few can match his manner of words.

Your comments are welcome.

Stuart Atkins

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Courtesy Marketing: Why a Simple, “Thanks” Tells you Tons About an Organization or Company

Friday, June 11th, 2010

I sent a copy of my new book to two organizations I am a member of and never received back a simple, “Thanks.”  Now,  please understand, I understand people are human and busy.  I also don’t need the recognition or praise.  However, we all must ask (including myself), “how long does it take to write or call and say thanks?”

Not long.

No matter what the reason, it still tells me something about that organization or company.  It tells me that my gesture was not appreciated or important.  It makes me ask the question, “Do we have the time, energy, and money for such an organization?”

I don’t.  I canceled my membership and fees in one and will soon cancel for the other.  A simple lack of customer service and courtesy marketing cost them my loyalty–and their revenue.

Kindness does matter.

Your thoughts?

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Arizona Immigration Law: Lessons Learned from Marketing, Public Relations, Small Businesses, and Boycotts

Friday, May 14th, 2010

From the perspective of a small business owner and marketing consultant, I have thoughts and questions surrounding S.B. 1070, Arizona’s new immigration law.  Who gets hurt more from the boycotts: Arizona or its small businesses and their employees?

From a public relations and marketing standpoint, recent polls don’t match media sentiment and analysis.  And, media messaging does not reflect the bill’s language, which is almost an exact copy of existing federal immigration law.  In fact, the new Arizona law is more explicit than federal immigration law and actually refines the language to outlaw racial profiling, among other enhancements.

From the media and activists, we hear more about “racial profiling, civil rights violations, and discrimination,” than we do the results of recent polls.  Subsequently, I wonder how many critics have actually read the bill?  I read it.  It’s roughly 17 pages and may be worth a few minutes of your time.

If you listen carefully, you can tell who has, or has not, read the bill.  If a critic says, “It’s unconstitutional and encourages civil rights violations or profiling,” then chances are homework is lacking.  Arizona’s law is a mirror of federal law.  How can skeptics say the bill is unconstitutional if they haven’t even read it?

Furthermore, critics who think Arizona’s immigration law endorses racial profiling, have yet to show us which section of the bill allows such profiling.  If you think the law endorses your view, then quote the actual law to prove your point.  Good public relations and marketing means good research.  Good research draws from primary source documents.  The S.B. 1070 bill, and federal immigration law, are just those documents.  The American people are waiting for such a quote.  Perhaps the silence on this question speaks for itself?

On average, at least 51 to 74% of Americans favor Arizona’s new immigration law, with the vast majority in the 60 to 70 percent range.  Across the board from well respected polling companies (using statistically valid methodology), Arizona’s new immigration law has wide-ranging support by the American people.  For example, the following are four of many polls on Arizona’s new law:

Wall Street Journal and NBC poll: 64 Percent, including 200 Hispanic respondents:

http://online.wsj.com/public/resources/documents/wsjnbcpoll-05122010.pdf

Pew research Poll: 73 Percent favorable

http://news.yahoo.com/s/afp/20100512/ts_alt_afp/usimmigrationarizonarightspolitics

Gallup Poll: 51% favor and 39% oppose

http://www.gallup.com/poll/127598/americans-favor-oppose-arizona-immigration-law.aspx

Fox News Opinion Dynamics Poll (May 20, 2010) from Democrats, Republicans, and Independents

http://www.foxnews.com/projects/pdf/052010_Immigrationpdf.pdf

The above polls are singing songs in the same key.  Public relations, by definition, is just that—relating, communicating and listening to the public.  Your messaging must be consistent by singing the same song–in the same key–to your target customer segments.

The media speaks.

The polls speak for themselves.

Then, the American people speak.  They vote.

If you don’t listen to your customers–you don’t sell products or services.  If you don’t listen to your voters–you will lose elections.

To read the actual bill, just Google “SB 1070 amended law and pdf.”

Your thoughts and comments are welcome.

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